Shipping policy
Thank you for shopping with SHUN LAN CHAN. Specializing in practical and aesthetic tableware products for home and catering use, our brand adheres to rigorous order handling and fragile-item shipping standards. We aim to ensure every tableware order is accurately fulfilled, professionally packaged against breakage, and delivered to customers in perfect condition within a reliable delivery cycle.
1. Order Processing Time
All confirmed tableware orders will be inspected, packaged and processed within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. During peak shopping seasons and promotional campaigns with elevated order volumes, standard processing schedules may be slightly extended. We will issue timely notifications to customers in the event of any major shipping delays.
2. Shipping Rates and Delivery Estimates
Shipping fees for all tableware purchases are automatically computed and clearly displayed on the checkout page prior to payment, ensuring full transparency of logistics costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve only as estimated references. Actual parcel arrival times may vary due to courier service interruptions, customs clearance procedures, extreme weather conditions, international logistical hurdles and local holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your tableware order is dispatched from our warehouse, you will receive an official shipment confirmation email equipped with exclusive parcel tracking information.
Tracking data and real-time logistics status will typically be activated and accessible for online queries within 24-48 hours after the shipping carrier completes parcel pickup and system updates.
4. Address Disclaimer & Package Exception Handling
Customers must verify and confirm the accuracy and completeness of their shipping address during checkout to prevent misdelivery, returns or parcel loss. SHUN LAN CHAN assumes no liability for delivery errors arising from incorrect or incomplete customer-provided address details. Any packages returned due to address discrepancies will incur additional reshipping fees borne entirely by the buyer.
If your parcel is lost during cross-border transportation, please contact our support team within 7 days of your expected delivery date to initiate a formal logistics investigation. For tableware items arriving with breakage, scratches or packaging damage upon delivery, please submit a support request within 48 hours of receipt and attach clear photos of damaged goods and original packaging. Our team will review the case and resolve the issue promptly.
5. Tableware Care and Usage Disclaimer
Every tableware product comes with dedicated care instructions covering correct cleaning, disinfection and storage methods. All tableware items should be maintained in accordance with official guidelines. SHUN LAN CHAN is not responsible for product damage, breakage, corrosion or wear caused by improper cleaning, high-temperature operation, unauthorized modification or personal misuse.
6. International Shipping and Customs Provisions
Cross-border shipments of tableware may be subject to import duties, customs taxes and additional clearance fees based on local regulations of destination countries. All such auxiliary charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any inquiries regarding this Shipping Policy or your order’s logistics progress, please reach out to our customer service team via the official details below:
Trade Name: SHUN LAN CHAN
Phone number: +852 2415 3673
Email: service@kyvotera.shop
Physical address: Wah Wai Industrial Building, Tsuen Wan, NT, Hong Kong SAR China